Terms of Service / Warranty
Order Cancellation Terms and Conditions
There is a restocking fee of $5.00 USD for every order that is requested to be cancelled or refunded, not including preorders. This will be deducted from the total amount refunded. Another option is to opt for an exchange, which will waive the restocking fee.
Returns / Exchanges
Once an item has shipped, it is not eligible for immediate refund or exchange. The item must be returned before this can be processed. A $5 USD restocking fee for every ordered that is returned. This will be deducted from the total amount refunded. Another option is to opt for an exchange, while will waive the restocking fee.
Clothing returns/exchanges are determined on a case by case basis. Please reach out to us.
We cannot offer free shipping on returns/exchanges. The customer is responsible for shipping returns/exchange items back.
We cannot offer returns and/or exchanges for functional collaboration pieces.
Sample Sale Terms and Conditions
The Sample Sale boxes are FINAL SALE. NO RETURNS OR EXCHANGES.
Enjoy a steep discount in exchange for slightly imperfect (yet fully functional) items. Examples of these imperfections include off-centered print, a different color variation, paint bubbles, or a missing element. There's also a chance you may receive a one of a kind one-off sample, or exclusive unreleased designs that didn’t make the cut! We encourage regifting or repurposing claws that you may not be fully in love with. Rest assured, all items are fully functional, and the imperfections are often barely noticeable.
We will not sell broken, unusable items!
Wholesale Orders
Send us an email through the contact form or at wholesale@artistcolette.com for linesheet, pricing and more information
Sizing
Accessories will have dimensions and measurements in the description
Your headband should bend to fit the shape of your head after a few uses. Our headbands are made with high quality acetate, a plant based bioplastic. This material is known to bend to its desired shape when exposed to heat. Please do not be alarmed if you notice the shape change over time, this should not compromise the structural integrity of the headband :)
Commissions / Collabs / Sponsored Content
We love projects! Let's make sure we're a good fit. Send us a detailed email with what you have in mind and we will let you know what we think.
90 Day Warranty on Hair Claws and Clips
This warranty covers your hair claws for a period of 90 days from the date of purchase. During this time, we guarantee that the product will be free from defects in material and workmanship.
What is Covered:
- Defective materials
- Faulty workmanship
What is Not Covered:
- Normal wear and tear
- Damage caused by misuse, abuse, or accidents
- Modifications or alterations to the product
- Loss or theft of the product
How to Claim Warranty:
1. Contact our customer service team at info@artistcolette.com within the 90-day warranty period.
2. Provide proof of purchase (order confirmation, receipt, or invoice).
3. Provide clear images of the defective product.
Resolution:
Upon validation of the warranty claim, we will, at our discretion, either repair or replace the defective hair claws. If the exact product is not available, we may offer a similar item of equal value.
Shipping Costs:
Customers are responsible for the cost of shipping the product to our designated service center. We will cover the cost of returning the repaired or replaced product to you.
Limitation of Liability:
Our liability is limited to the repair or replacement of the defective product as outlined in this warranty. We are not liable for any indirect, incidental, or consequential damages.
Important Note:
To ensure the longevity of your hair claws, please follow the care instructions provided with the product.
Visual artist Colette Bernard (she/they) creates colorful, wearable designs that feel like the lovechild between sculpture, graphic design, and fashion. Born and raised in Acadiana, the culturally rich heart of south Louisiana, Colette weaves elements of pop culture, saturated color, collage, and her identity as a southern queer person through all of her designs. She has also cultivated a loyal following across TikTok and Instagram, which has fueled the growth of her brand into a diverse collection of hair claws, clips, rugs, and scarves and attracted the attention of outlets like the New York Times and ArtNet News.
Artist Colette designs are made for anyone who sees accessories as a canvas for art and self-expression. With standout pieces like the beloved Career Claws and other designs that appeal to niche communities, Colette’s work proves that fashion can be both deeply personal and universally fun.
